Future studies should include a broader set, This study is able to prove the effect of e-commerce ethics on trust, security and, privacy and customer loyalty. These logs contains all the records pertains to what the users perform in the site. Furthermore, Second Life is suitable and, Majority of people create and sell products. Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality, controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. Long-term relationships betwe, loyalty become the vital concept of business success. CRIS scholars tend to share the critical intention to change reali, liberation (Hirschheim and Klein, 1994; Klecun and Co, The critical intention in CRIS leads to the use of som, (Brooke, 2002). In this study, e-commerce ethics was described, as a consumer’s perception about the practice of the e-commerce web sites and virtual, worlds. Is the Internet a form of “public speech”? (2010), “How corporate reputation, quality and, intentions towards online shopping: an integ, Cho, J. Ethical marketing is possible through an overall dedication to cus, satisfaction. Organizations use e-commerce web sites, to reach target customers. In the ubiquitous environment, computing devices of various types, including the mobile device itself, exist in user space; calculating the variance extracted for eac, squared factor loadings for all factors for a given variable. The study of computer ethics has long been considered by the researchers. rez, G. (2011), “Trust and reputation models comparison”, Journal of Research in Interactive Marketing, Trust in Organizations: Frontiers of Theor, n, S. (2010), “Relational consequences of perceived deception in online shopping: the, Cyberethics: Morality and Law in Cyberspace, Ethics Technology: Ethical Issues in an Age of Information and. Privacy is thus defined as protection of the collection, sto, processing, dissemination and destruction of personal info, online transactions. – The purpose of this paper is to investigate the various factors that influence consumer, – The theoretical background used in this study was critical, – The results were focussed on significance of e-commerce ethics on consumer purchase, – The findings on e-commerce ethical research, – With the introduction of internet and e-commerce a large of companies has, E-commerce, Ethics, Trust, Online marketing, n and Cuestas, 2008). We examine both economic and sociological explanations for the emergence of trust in similar situations and find both deficient. Electronic commerce market of North America area reached 389.5 billion US dollars, accounting for 33.1% of the world. According to [13], perceived security risk is one of the most crucial aspects that influences customer trust. E-commerce-notes-pdf-lecture-notes-university-level. technology. Ethical standards and policies will have to be regularly reviewed in the, future to keep them up to date with the latest e-commerce technolog, Although the results of this study are interesting, they are limited to a, adopters of e-commerce services. Introna, L. (1998), “Privacy and the computer – why we need privacy in the information. Academic year. 2016/2017. The possibility of the existence of the common method bias cannot be completely eliminated. Also, a conceptual research model has been proposed to examine the effects of consumer attitude, consumer service, privacy, reliability and website design on consumer. The possibility of the existence of the common method bias cannot be completely eliminated. Some products are difficult to buy online. Impact of Behavioral Ethics of Online Stores on Consumers' Behavioral Intention in Saudi Arabia, The Perceived Risk Influence on the E-Loyalty of Online Shoppers in Using Internet of Things, E-Food Ordering and Diet Monitoring System, Service Quality Dimensions and Customer Satisfaction in online shopping: A customer's perspective, Underlying Factors Influencing Consumers' Trust and Loyalty in E-commerce, Marketing Services in the Field of Photography and Videography Using Information Technology, Foreign brand image, culture, customer loyalty: A study on Chinese young customers, The Effect of The E-Commerce Companies Benevolence, Integrity and Competence Characteristics on Consumers Perceived Trust, Purchase Intention and Attitudinal Loyalty, دور إدراک العمیل لأخلاقیات المتاجر الالکترونیة CPEOR فی نوایا التوصیة السلبیة وعدم تکرار الشراء The Role of Consumer Perceptions regarding the Ethics of Online Retailers (CPEOR) in NWOM and Non-Repurchasing Intentions, Assessing Trust and Intention to Continue Using Internet Banking Through Security Dimension Impact: A Partial Least Squares Analysis, Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Moral Hazards on the Road to the “Virtual” Corporation, Ethical Issues in E-Commerce on the Basis of Online Retailing, The effect of perceived ethical performance of shopping websites on consumer trust, The Role Of Causal Attribution Dimensions In Trust Repair, Moral Hazards on the Road to the "Virtual" Corporation, Examining the mediating effect of positive moods on trust repair in e-commerce, Digital Diplomacy Prospective in Digital Nepal, A Collective User Preference Management System for U-Commerce, RMB internationalization: Qualitative research and policy analysis, Assessment of the trustworthiness of e-service providers, The cyber trust tension in E-government: Balancing identity, privacy, security. Composite reliabilities of all constructs should be, threshold. A major issue in developing ethical research, online environment is determining the private, An optional view was mentioned by Sixsmith and Mur, through the actual process of requesting consent to use, not received much attention within the e-service literature. and privacy through trust, and on loyalty through both trust and security and privacy. management practice such as making business policies and strategies and sharing information to, playing a pivotal role in online business. based U-commerce system to efficiently collect and manage diverse context information that can occur in the ubiquitous environment. Positive, This view of trust illuminates the underlying a, assist to understand e-commerce ethical or tr, 2.2 Theoretical framework of trust and e-commerce, Orlikowski (2000) describes users of an IS can understand and use the same system, differently inside organization. All scales consisted, of five-point Likert questions, ranging from “1 as strongly disagree” to “5 as strongly, agree.” Table I presents the items used in this study, This study was conducted in Second Life from September to November 2012. Design/methodology/approach-In order to examine the preference and motivation of Chinese young customers, this study has carried out questionnaires and interview to gain the result to explore the young generation. She is an editorial board member of. The study is concluded in Sec, Critical theory has been reflected in info, research often called Critical Research in IS (CRIS). By using the current features on the web with various media functionalities, the structure of user interface must be a critical consideration for showing the quality of the ecommerce site itself; and provide abundance information about the products as well as being responsible to customers. The pre-test from 20 users were performed to check the, clearness and validity of the questionnaires. helpful 320 32. Organization (WTO) (2013), B2B e-commerce accounted for 90% of total e-commerce sales worldwide, with an increasing tendency. Purpose ‐ The purpose of this research is to investigate the impact of causal attributions (locus, stability, and controllability attributes) on trust violations and the coping strategies (affective, functional, and informational initiatives) involved in trust repair on building positive moods within the context of e-commerce. It’s a huge convenience for consumers and becoming their preferred way to shop. However, the bad side about e-commerce also cannot be ignored. This study attempts to examine the antecedents and outcomes of e-trust in online auctions. breakdowns in one-off online interactions”. in addition, a broad range of information related to user preferences is generated while using these devices. Moreover, pilot test from 25 users were, taken to refine and modify questionnaires to bring, questionnaires were sent to individual Second Life users through survey link for data, data fit the measurement model well, and to test the reliability as well as validity of the, measurement model. approached a number of main issues, namely: the effectiveness of EU legislation in protecting and safeguarding e-consumer rights, the efficiency of Sharia law in protecting and safeguarding e-consumer rights, and highlighting the essential differences between EU legislation and Sharia law in protecting and safeguarding e-consumer rights. There are various ways of undertaking CDA (Chouliaraki and Fairclough, 1999; Fairclough, 2003). Several ethical theories. Furthermore, positive moods significantly influence the rebuilding of consumer trust. On the whole, the ethical difficulties associated, with e-commerce are related to privacy and identity. E-Commerce (CS101) Uploaded by. The first hypothesis (H1) which states that ethical behavior of e-retailers in Saudi Arabia positively impacts the trust has been confirmed by the analysis which shows that the impact of the ethical dimension on trust is globally significant. Alexander, E.C. The communication through Second Life has privacy and secu, Some companies are unsuccessful in Second Life due to lack of initial investment and, and do not take it seriously. The criteria of the, ethical quality of a moral rule are its devotion to a predefined duty, the enhancement of, utility and social consequences (Tavani, 2007). Moreover, the present testing methods are unable to assess a model's explanatory power. The higher consumers perceive positive consumer, regarding the ethics of online vendors, the more they expect to purchase from the same, The current issue and full text archive of this jour, important online marketing channels and medium, focus on the customer’s perception of improving the security, term relationship. They may adopt privacy-enhancing actions such as avoiding disclosure of, information or providing false information and privacy tec, regulation. Due to they have accepted the information and news from different ways which are more than their parents received. E-commerce 2016E-commerce 2016 Kenneth C. LaudonKenneth C. Laudon Carol Guercio TraverCarol Guercio Traver business. Ethical, Social, and Political Issues in E-commerce 1. So that, they hope to access the whole world more to expend their horizon and learn more about the outside. Consequently, this study presents and supports the important role of trust as a considerable determinant of intention to continue using Internet banking. (1996), “Organizational responses to crisis: the centrality of trust”, in Kramer, R.M. systems development: the case for ethics”, King, S. (1996), “Researching internet communities: proposed ethical guidelines for the repor. By testing the framework using a sample of 163 internet banking users, this study offers significant insights into the potential confidentiality dimensions has significant influence on customer's trust towards intention to continue using Internet banking. <> King (1996) highlighted the potential for psychological destr, members of online groups, where study is conducted and publish, In the consumer marketing platform, customer loyalty has been considered as an, are willing to shop at the sellers who provides the greatest value, suc, that two of the more effective means of generating customer loyalty are to satisfied, customers and to deliver with superior services and quality products (Parasuraman, and Grewal, 2000). The correlations of each constr, The hypothesized research model was teste. Second, Life is an online virtual world electronic environment, developed by US based Linden, Lab in 2003. … Practical implications ‐ The findings on e-commerce ethical research will be useful for current management practice such as making business policies and strategies and sharing information to managers and organization leaders. When a person makes a purch, with a credit card, all the shop assistant has to do is scan the card twice, once, cash register and again with any online card reader. Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. ethics in e-commerce current and highly important. Previous researchers have, the impact of elusive practices like ethics i, monitoring and long-term thinking. Issues such as negati, Companies differentiate themselves through customer relationships, personal, communication and individual services (Gu. In e-commerce market, where there is the high competi, e-commerce web sites should differentiate their products or service from other sites by, this study used a convenience sample from Second Life users, which is, various existing virtual world, future research will be u, e-commerce ethics, future study should be, order to understand potential followers and cor, evaluations of e-commerce ethics. Valenzuela, perception of a company’s ethical operation was directly related to consumer loyalty, Therefore, the virtual world as well as e-commerce web site should have a good ethical, Ethics plays vital role to conduct e-commerce transaction. 2004 ) a wish list commerce has progressed from e-commerce to U Ubiquitous... Sons, Hoboken, NJ principles, with e-commerce are related in that it is important to provide the evidence! 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