ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107175134', '');}, 'log_autolink_impression');airline which you don’t have if you bought through a 3rd party. If you want to find out the likelihood of your flight or holiday being cancelled, check to see if it’s still available on the company’s website. If your flight is cancelled, you are due a refund. The refund amounts will be calculated based on the conditions set forth in the above policy. If you want to risk running down the clock, you could check with your travel company and see if they’ll allow you to rebook for a later date. Some customers have resorted to asking their debit or credit card provider to help get their money back, while those still paying deposit instalments on holidays are wondering what to do. This is the version of our website addressed to speakers of English in the United States. Avoid contact with animals and people who appear unwell, including their personal items. My (ta && ta.queueForLoad ? What are my options? Refund / Cancellation Penalty Policy for flight cancellation due to COVID-19 Situation: Refundable Tickets; Fully unutilized tickets : Full Refund applicable without any refund penalty fees. Please verify all information here. Passengers who booked after 10 June can change flights departing up the end of November for free, with at least seven days notice, but take care that you don’t get ripped off when rebooking. However, not all travel firms are ignoring their obligations to customers. Oman Air is the latest major carrier to announce it is suspending all international flights. The airline claims to be offering refunds and says to contact the travel agent. Did you buy your ticket direct from Oman Air or through an agency ? Your ticket options. They cancelled my flight due to Covid-19 - fair enough, it's not their fault - the airport was closed and they couldn't fly. The travel agent says (ta && ta.queueForLoad ? If you no longer wish to travel due to FCDO advice and you bought your insurance before coronavirus became a known event, you may be able to claim from your insurer for any costs that won’t be refunded. Some BA and easyJet customers who have accepted vouchers or tried to change flights say it’s tricky to rebook because it must be done over the phone and it’s hard to get through. Many people are telling us that the airline websites aren’t working, or they can’t reach the carrier to request a refund. Some companies are providing refunds much more quickly than others. Travel is lobbying on your behalf to ensure consumers are not left out of pocket at a time when they may already be feeling financial strain. Travel. For award-winning investigations, unbiased reviews and advice and access to legal advice, find out more about Which? Skip to main content. We use cookies to allow us and selected partners to improve your experience and our advertising. To refund the paid amount for tickets issued using credit card, booking should be canceled and refunded through SAUDIA website. The only time a Section 75 will work is if the airline has refunded the 3rd party and the 3rd party has not passed the refund on. If you bought your ticket in India I am not sure whether you have a right to a full refund, unlike when bought in an EU country. The Civil Aviation Authority, which manages Atol, says the credit notes must be redeemed for a new holiday or refunded by 30 September 2021. Credit notes might be an attractive option if your travel company is offering you additional credit as an incentive, but the law says you are entitled to a full cash refund if you prefer. Source:istock . You have been logged out due to inactivity. try to claim through your debit or credit card provider, or paypal, who you should book your next holiday with, How to protect yourself and others from coronavirus, France holidays: refunds and cancellations Q&A, Spain holidays: refunds and cancellations Q&A, Which? COVID-19 (Coronavirus) Update The safety, security and good health of our passengers and employees is our highest priority. It depends on the terms and conditions in your booking contract. You are legally entitled to a refund. THAI Clarifies its Policy on Passenger Ticket Refunds. Make sure you don’t click the Cancel & Refund button on British Airways’ website as customers have told us they’ve then received a voucher, and BA won’t swap vouchers for cash. The SC ordered refund of air tickets for travel during the COVID-19 lockdown period from March 25 to May 24 within three weeks from the date of the … Companies including Love Holidays and Ryanair are issuing credit notes for cancelled bookings in the first instance, even when customers have asked for cash refunds. Travellers have been logged out due to covid cancellations its amendment fee for changes made a full refund will... Least 14 days Special Measures for International Air tickets in expansion of the original flights before 30. To hear from your airline or travel agent proceed with refund request still hope for a period! Be entitled to change your destination on the conditions set forth in the above Policy mails anymore carrier announce. Two dozen insurers have reintroduced some form of coronavirus cover 14 days before departure except for under... ( such as Trailfinders and Kuoni are offering cash refunds within 14 days before.. 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